Popular questions
How does ordering work?
Choose a child or student, select a meal from the school’s available menu, review the order and complete payment. Your order confirmation shows the applicable pickup or delivery details.
Can I order for more than one child?
Yes. Parents can keep multiple children on one profile and place orders for the appropriate child, class and school.
Pickup or classroom delivery?
Availability depends on the school. Your checkout and order confirmation will show whether the meal is for canteen pickup or classroom delivery.
What about allergies and preferences?
Add dietary preferences or allergy information to the relevant profile. Always review the meal details before ordering and contact support if you need clarification.
Payment or refund issue?
If you were charged for an order you did not receive, received the wrong order, or an item was missing, contact us with the order number so the issue can be reviewed.
Need to delete your account?
You can use our dedicated account deletion page to start a deletion request and learn what happens to your account data.
Send us a message
Use the form below. It opens your email app with the details filled in so you can send the request to AT BELL Support.
Account & privacy requests
For access, correction, privacy questions or account deletion, use the dedicated pages below.