AT BELL logo AT BELL
Privacy policy

Your information, handled with care.

This policy explains what information AT BELL may process, why we use it, who it may be shared with, and how you can make privacy or deletion requests.

Last updated: September 6, 2026AT BELLKuwait

1. Overview

AT BELL is a school meal ordering service that helps parents, students and authorized staff order meals from participating schools or canteens. We take privacy seriously and use personal information to provide, support, secure and improve the service.

Important: This Privacy Policy applies to the AT BELL mobile applications, website and related services. By using AT BELL, you acknowledge the practices described here.

2. Information we collect

Depending on how you use AT BELL, we may process:

  • Account and contact information: name, email address, phone number, login details and profile information.
  • Parent, child and student profile information: child or student name, school, grade/class, profile details and the relationship between the parent/guardian and child profile.
  • Meal preferences: dietary preferences, allergy information or other meal-related preferences that you choose to provide.
  • Order information: selected meals, quantities, order numbers, pickup or delivery details, school/canteen information, order status and order history.
  • Subscription information: plan type, meal entitlements, schedule and related account records.
  • Payment and transaction information: payment status, transaction references, amounts, refunds and information needed to process or support payments.
  • Device, log and usage information: information generated when you use the app or website, such as device/browser data, timestamps, feature usage and diagnostic records where collected.
  • Support communications: messages, requests, complaints, feedback and information you send to AT BELL Support.

3. How we collect information

We may collect information directly from you when you register, create or manage profiles, place an order, choose a subscription, contact support or otherwise use AT BELL. We may also receive information automatically from your use of the service and, where necessary to provide the school meal service, from participating schools, canteens or service providers.

4. How we use information

  • Create and manage accounts and profiles.
  • Process meal orders, subscriptions, pickup and classroom delivery.
  • Show relevant menus, meal information, nutrition details and preference/allergy indicators.
  • Process payments, credits, refunds and transaction support.
  • Send service messages, order confirmations, security notices and support responses.
  • Operate, troubleshoot, secure, analyze and improve AT BELL.
  • Prevent fraud, misuse, unauthorized access and other security issues.
  • Comply with applicable law, lawful requests and legal obligations, and establish or defend legal rights.
  • Send optional product news or promotional communications where permitted. You may opt out of marketing messages.

5. Children and student data

AT BELL is designed for school meal use and may therefore process information relating to children or students. Parent/guardian accounts may create and manage child profiles. Where a minor uses AT BELL directly, the use of the service should be authorized and supervised by a parent, guardian or other person legally permitted to provide that authorization.

Child/student information should only be provided where it is relevant to the meal-ordering service. Parents and guardians should keep profile information accurate and avoid submitting unnecessary sensitive information.

6. How we share information

We may share only the information reasonably needed for the purposes described in this policy, including with:

  • Participating schools and canteens to prepare, identify, schedule, deliver or hand over meals.
  • Payment and financial service providers to process transactions, refunds and payment support.
  • Technology and service providers that support hosting, communications, security, analytics, customer support or other operational functions.
  • Delivery or fulfillment providers where a school/order uses an external delivery or fulfillment arrangement.
  • Authorities, courts or advisers when disclosure is required by law or reasonably necessary to protect legal rights, safety or security.

Third parties may have their own privacy practices. You should review their notices when they apply to your use of a third-party service.

7. Payments

AT BELL may use payment gateways or other payment service providers. Payment processing can involve information that is handled directly by those providers. The exact information collected and retained depends on the payment method and provider used for your transaction.

8. Security

We use reasonable technical and administrative safeguards intended to protect personal information against loss, misuse, unauthorized access, disclosure or alteration. No system can be guaranteed to be completely secure, so users should also protect passwords, devices and account access.

9. International processing and transfers

Information may be stored, processed or transferred in countries other than the country where you use AT BELL, including where our service providers operate. When information is transferred, we take steps intended to handle it in accordance with this policy and applicable law.

10. Retention and deletion

We keep personal information for as long as reasonably necessary to provide AT BELL, maintain legitimate business records, resolve disputes, enforce agreements, prevent fraud and meet legal, tax, accounting or regulatory requirements.

When an eligible account deletion request is completed, the account and associated personal data are deleted or de-identified, except information that AT BELL is required or permitted to retain for legitimate legal, security, fraud-prevention, transaction or regulatory reasons.

Request account deletion →

11. Your choices and requests

Subject to applicable law and account controls, you may ask to access, correct or delete personal information, update profile details, or opt out of optional marketing communications. We may need to verify your identity or relationship to a child/student profile before completing certain requests.

12. Third-party links and services

AT BELL may contain links to third-party services or rely on third-party providers. AT BELL is not responsible for third-party privacy practices, and use of those services may be governed by separate terms and privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time by adding, changing or removing provisions. The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent.

14. Contact us

For privacy questions, objections, complaints, access/correction requests or account-deletion questions, contact AT BELL Support:

Email: support@atbellapp.com
Service: AT BELL
Country: Office 12, Floor 06, Noura Mutairan Building, Street 76, Al Murqab, Kuwait.