Before you delete your account
Account deletion is permanent once completed. You may lose access to saved profiles, order history, preferences and subscription information that is not required to be retained by law.
What will be deleted?
When an eligible deletion request is completed, AT BELL will delete or de-identify the account and associated personal data, such as account/profile information, linked child/student profile information, preferences and account-linked service data, except information that must be retained for legitimate legal, security, fraud-prevention, transaction, tax, accounting or regulatory reasons.
If some information must be retained, it will be kept only for the applicable purpose and retention period.
How to request deletion
- Enter the email address or phone number associated with your AT BELL account.
- Submit the request using the button below. Your email app will open with a pre-filled deletion request addressed to AT BELL Support.
- AT BELL may ask you to verify your identity or your authority over linked child/student profiles before deletion.
- If you have a pending order, refund, dispute or active subscription, you may receive instructions about what must be completed or cancelled first.
- AT BELL will confirm when the deletion request has been completed or if additional information is required.
Request account & data deletion
Subscriptions and purchases
Deleting an AT BELL account does not automatically cancel any subscription that is billed separately by Apple, Google or another payment provider. If your subscription is managed by an app store, cancel it through the relevant store account settings as well.
Privacy questions
For more information about data use, retention and privacy requests, read the AT BELL Privacy Policy or contact support@atbellapp.com.